Privacy, Patient Data & GDPR Policy

CureSureMedico ("CureSureMedico", "we", "our", or "us") is committed to protecting the privacy, confidentiality, and security of personal information entrusted to us by patients, hospitals, healthcare providers, partners, and website visitors.

This Privacy, Patient Data & GDPR Policy explains how we collect, use, store, process, share, and protect personal information in connection with our healthcare facilitation, international patient services, hospital partnerships, teleconsultation coordination, medical tourism support, and related services.

By accessing our website or utilizing our services, you acknowledge and agree to the practices described in this Policy.

CureSureMedico is a healthcare facilitation and patient support platform that connects patients with healthcare providers, hospitals, specialists, diagnostic centers, and healthcare-related services in India and internationally.

CureSureMedico does not provide medical diagnosis, treatment, or clinical decision-making services directly unless expressly stated.

We process personal information for the following purposes:

• Facilitating healthcare services
• Coordinating appointments and consultations
• Connecting patients with hospitals and healthcare providers
• Managing international patient referrals
• Providing medical travel assistance
• Responding to enquiries and support requests
• Maintaining service quality and operational records
• Complying with legal and regulatory obligations
• Improving website performance and user experience

We collect only information reasonably necessary for the intended healthcare or business purpose.

Where applicable under GDPR and similar privacy regulations, we process personal data based on:

• User consent
• Performance of contractual obligations
• Legitimate business interests
• Compliance with legal obligations
• Protection of vital interests relating to healthcare services

Sensitive health information is processed only where necessary for healthcare coordination and with appropriate safeguards.

CureSureMedico may share information only on a need-to-know basis with:

• Partner hospitals
• Doctors and specialists
• Diagnostic centers
• Healthcare service providers
• Insurance providers
• Travel and accommodation facilitators involved in patient support
• Regulatory authorities when legally required
• Technology and service providers supporting our operations

We do not sell personal information to third parties.

All partners receiving patient information are expected to maintain appropriate confidentiality and security standards.

As part of international patient services, personal information may be transferred across jurisdictions for treatment coordination, hospital communication, second opinions, or healthcare facilitation.

Where such transfers occur, reasonable safeguards are implemented to protect personal information and maintain confidentiality.

We retain personal information only for as long as necessary to:

• Provide requested services
• Fulfill legal and regulatory obligations
• Resolve disputes
• Maintain business records

When information is no longer required, it will be securely deleted, anonymized, or archived in accordance with applicable laws and business requirements.

CureSureMedico implements reasonable administrative, technical, and organizational measures to protect personal information from:

• Unauthorized access
• Accidental loss
• Misuse
• Alteration
• Disclosure
• Destruction

Security measures may include:

• Access controls
• Secure storage systems
• Authentication mechanisms
• Data encryption where appropriate
• Restricted employee access
• Confidentiality obligations for staff and partners

While we strive to protect information, no internet-based transmission or storage system can be guaranteed to be completely secure.

Subject to applicable laws, individuals may have the right to:

• Request access to their personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Withdraw consent where processing is based on consent
• Restrict or object to certain processing activities
• Request information regarding data sharing practices

Requests may be submitted through the contact details provided below.

Our website may use cookies and similar technologies to:

• Improve website functionality
• Analyze website traffic
• Enhance user experience
• Maintain security

Users may manage cookie preferences through browser settings. Additional details are available in our Cookie Policy.

Where healthcare services involve minors, personal information may be collected through parents, legal guardians, or authorized representatives as required for service delivery.

Our website may contain links to external websites operated by hospitals, healthcare providers, or other organizations. CureSureMedico is not responsible for the privacy practices of such third-party websites.

Users are encouraged to review the privacy policies of those websites separately.

CureSureMedico reserves the right to update or modify this Policy periodically to reflect legal, regulatory, operational, or technological changes.

Updated versions will be published on this website with the revised effective date.