Partner, Vendor, Ethics & Grievance Management Policy

CureSureMedico is committed to conducting its business with integrity, transparency, professionalism, and accountability. This Policy establishes the principles governing relationships with hospitals, healthcare providers, vendors, consultants, technology partners, service providers, patients, and other stakeholders.

The Policy also outlines the mechanism for reporting concerns, complaints, grievances, and potential misconduct.

This Policy applies to:

• Partner hospitals
• Doctors and healthcare professionals
• Diagnostic centers
• Vendors and suppliers
• Technology service providers
• Consultants and contractors
• Business partners
• Employees and representatives of CureSureMedico
• Patients and service users

CureSureMedico seeks to collaborate with organizations and professionals that demonstrate:

• Legal and regulatory compliance
• Ethical business conduct
• Patient-centric practices
• Professional competence
• Data protection and confidentiality commitments
• Respect for applicable healthcare standards

Partnership decisions are based on business suitability, service quality, operational capability, and mutual value creation.

To facilitate healthcare and related services, CureSureMedico may share relevant information with authorized hospitals, healthcare providers, vendors, or service partners.

Information sharing will be limited to:

• Legitimate business requirements
• Patient service delivery needs
• Contractual obligations
• Legal and regulatory requirements

Recipients are expected to maintain confidentiality and protect information in accordance with applicable laws and contractual commitments.

CureSureMedico expects all stakeholders associated with its operations to conduct business honestly, fairly, and professionally.

The organization promotes:

• Integrity in all dealings
• Transparency in communications
• Respect for patient rights
• Fair competition
• Compliance with applicable laws
• Responsible business practices

CureSureMedico does not support or tolerate:

• Bribery
• Corruption
• Fraudulent practices
• Improper inducements
• Unauthorized commissions
• Illegal payments

Employees, vendors, consultants, and business partners are expected to comply with all applicable anti-corruption laws and ethical standards.

Individuals involved in business decisions are expected to avoid situations where personal interests may improperly influence professional judgment.

Actual, potential, or perceived conflicts of interest should be disclosed promptly to the appropriate authority within CureSureMedico.

Stakeholders are encouraged to report concerns relating to:

• Ethical misconduct
• Fraudulent activities
• Corruption
• Data misuse
• Confidentiality breaches
• Regulatory violations
• Service quality concerns
• Improper business practices

Reports may be submitted through the contact channels identified in this Policy. CureSureMedico will review reported concerns in a fair and appropriate manner.

Individuals reporting concerns in good faith will not be subjected to retaliation, discrimination, harassment, or adverse treatment solely for raising legitimate concerns.

Knowingly false or malicious allegations may be subject to appropriate action.

Patients, hospitals, partners, vendors, and website users may submit grievances regarding:

• Service quality
• Communication concerns
• Privacy-related issues
• Data handling practices
• Partnership matters
• Website-related concerns

CureSureMedico aims to:

• Acknowledge grievances within a reasonable timeframe.
• Review complaints objectively.
• Seek fair resolution where appropriate.
• Maintain records of grievance handling activities.

While every effort will be made to resolve concerns promptly, resolution timelines may vary depending on the complexity of the matter.

CureSureMedico is committed to fair and equitable treatment of all stakeholders regardless of:

• Nationality
• Gender
• Age
• Disability
• Race
• Ethnic origin
• Religion
• Language

This commitment applies to patient interactions, partnerships, and business operations.

CureSureMedico periodically reviews its policies, processes, and partner relationships to support:

• Regulatory compliance
• Ethical business practices
• Service quality enhancement
• Risk management
• Stakeholder satisfaction

The organization reserves the right to amend this Policy as necessary to reflect evolving legal, operational, and business requirements.

This Policy shall be reviewed periodically and updated as required to ensure ongoing relevance, effectiveness, and compliance with applicable legal and operational requirements.