Privacy, Patient Data & GDPR Policy
Effective date: 11 June 2026 · Version 1.0
This Policy explains how CureSureMedico collects, uses, stores, processes, shares, and protects personal information across its healthcare facilitation and international patient services.
1. Introduction
CureSureMedico ("CureSureMedico", "we", "our", or "us") is committed to protecting the privacy, confidentiality, and security of personal information entrusted to us by patients, hospitals, healthcare providers, partners, and website visitors.
This Privacy, Patient Data & GDPR Policy explains how we collect, use, store, process, share, and protect personal information in connection with our healthcare facilitation, international patient services, hospital partnerships, teleconsultation coordination, medical tourism support, and related services.
By accessing our website or utilizing our services, you acknowledge and agree to the practices described in this Policy.
2. About CureSureMedico
CureSureMedico is a healthcare facilitation and patient support platform that connects patients with healthcare providers, hospitals, specialists, diagnostic centers, and healthcare-related services in India and internationally.
CureSureMedico does not provide medical diagnosis, treatment, or clinical decision-making services directly unless expressly stated.
3. Information We Collect
A. Personal Information
We may collect:
- Full name
- Date of birth
- Gender
- Nationality
- Contact number
- Email address
- Residential address
- Passport details (where required for international medical travel)
- Emergency contact information
B. Health and Medical Information
Where necessary for healthcare coordination, we may collect:
- Medical history
- Diagnostic reports
- Laboratory reports
- Imaging reports
- Prescriptions
- Treatment records
- Discharge summaries
- Insurance-related information
C. Technical Information
When you use our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Website usage statistics
- Cookies and analytics data
4. Purpose of Data Processing
We process personal information for the following purposes:
- Facilitating healthcare services
- Coordinating appointments and consultations
- Connecting patients with hospitals and healthcare providers
- Managing international patient referrals
- Providing medical travel assistance
- Responding to enquiries and support requests
- Maintaining service quality and operational records
- Complying with legal and regulatory obligations
- Improving website performance and user experience
We collect only information reasonably necessary for the intended healthcare or business purpose.
5. Legal Basis for Processing
Where applicable under GDPR and similar privacy regulations, we process personal data based on:
- User consent
- Performance of contractual obligations
- Legitimate business interests
- Compliance with legal obligations
- Protection of vital interests relating to healthcare services
Sensitive health information is processed only where necessary for healthcare coordination and with appropriate safeguards.
7. International Transfer of Data
As part of international patient services, personal information may be transferred across jurisdictions for treatment coordination, hospital communication, second opinions, or healthcare facilitation.
Where such transfers occur, reasonable safeguards are implemented to protect personal information and maintain confidentiality.
8. Data Retention
We retain personal information only for as long as necessary to:
- Provide requested services
- Fulfill legal and regulatory obligations
- Resolve disputes
- Maintain business records
When information is no longer required, it will be securely deleted, anonymized, or archived in accordance with applicable laws and business requirements.
9. Information Security
CureSureMedico implements reasonable administrative, technical, and organizational measures to protect personal information from:
- Unauthorized access
- Accidental loss
- Misuse
- Alteration
- Disclosure
- Destruction
Security measures may include:
- Access controls
- Secure storage systems
- Authentication mechanisms
- Data encryption where appropriate
- Restricted employee access
- Confidentiality obligations for staff and partners
While we strive to protect information, no internet-based transmission or storage system can be guaranteed to be completely secure.
10. Your Privacy Rights
ℹSubject to applicable laws, you have rights over your personal information. To exercise any of the rights below, contact us using the details in §15.
Subject to applicable laws, individuals may have the right to:
- Request access to their personal information
- Request correction of inaccurate information
- Request deletion of personal information
- Withdraw consent where processing is based on consent
- Restrict or object to certain processing activities
- Request information regarding data sharing practices
Requests may be submitted through the contact details provided below.
12. Children's Information
Where healthcare services involve minors, personal information may be collected through parents, legal guardians, or authorized representatives as required for service delivery.
13. Third-Party Websites
Our website may contain links to external websites operated by hospitals, healthcare providers, or other organizations. CureSureMedico is not responsible for the privacy practices of such third-party websites.
Users are encouraged to review the privacy policies of those websites separately.
14. Policy Updates
CureSureMedico reserves the right to update or modify this Policy periodically to reflect legal, regulatory, operational, or technological changes.
Updated versions will be published on this website with the revised effective date.
15. Contact Us
For questions, privacy requests, complaints, or concerns regarding this Policy, please contact:
CureSureMedico
Email: info@curesuremedico.com
Website: www.curesuremedico.com
For privacy-related requests, please include sufficient details to enable us to verify and process your request appropriately.
Questions about your data? Contact us.